Travel Guide

TYPIC travel conceives and sells services and products of tourism to consumers, marketed through its website https://typictravelvietnam.com. The list and the description of products proposed by TYPIC travel can be consulted on this site.

1. Generalities
The sale's general conditions that will be described below are an integral part of all service's contract between the client and the TYPIC travel agency (commonly referred below by the term of Client and TYPIC travel). When a customer sign a contract with TYPIC travel (or abbreviated as TTV), it means that he/she read, understood and voluntarily adhered to the terms of sale's general conditions.

2. Validity period of the offers
- All the itineraries and circuits that are well pre-establised and well mentioned on the site www.typictravelvietnam.com are valid for the precise duration.
Whenever the tariffs are given, they are exprimed either in American Dollar (USD), or in Euro (EUR) or in Vietnamese Dong (VND).
For a trip booked, the agreed fees are valid for the precise duration mentioned in the pricing, the invoice or all other TYPIC travel's document distributed to the Client.
- TYPIC travel guarantees the validity of the rates charged invoices or document put handed to the Client at the time of their distribution. However, these price lists may be subject to an adjustment in certain cases of force majeure. Worth knowing the cases where, because of an unpredictable change of the environment of the contract (too important fluctuation in the exchange rate, a recently promulgated tax of State, important increase of the price of hotels or transport) and that with or without notification mentioned beforehand on behalf of the Agency, TYPIC travel would be forced to not be able to realize correctly the service asked by the Client at the initial prices. In these cases, a motivated request of adjustment will be sent by TYPIC travel to the Client who can either accept or refuse it. In case of refusal by the Client, TYPIC travel reserves the right to cancel the program, up to it to pay off to the Client the deposit paid.

3. Sale orders| Reservations | Confirmation
All orders and bookings must be sent to TYPIC travel, either by email: info@typictravel.com, or by fax: + 84 4 39 72 78 89 or by phone: + 84 9 07 06 55 99.
The order's acceptance will be confirmed by TYPIC travel to the Client, via the choosen mode. As soon as the trip is confirmed, the Client must valid his order by  paying to TYPIC travel a deposit of 30% of the journey's total cost. The Client can pay with one of the payment modes specified. The reception accused is establised and sent to the Client by email and the remaining balance (70%) must be paid 1 month before the trip's beginning, without part of the Agency. All bank fees are at the Client's charge.
Otherwise, TYPIC travel reserves the right to cancel the trip and hold back the deposit paid by the Client.

 

4. Payment's modality
All the prices are given in Euro or in US dollar, however they follow the indication of the US dollar. Thus the prices fluctuate according to the evolution of the exchange rate between EURO/USD, they echo during the deposit and during the payment.
TYPIC travel guarantees the validity of the tariffs, invoices or documents put back to the customer at the time of their distribution but they can be the subject to an adjustment in certain cases of force majeure (important fluctuation in the exchange rate, the recently promulgated tax of State, etc.).The price can so appreciably evolve during the regulation of the deposit or the payment of the balance, following the exchange rate of the regulation.
Payment in cash : Only upon by mutual agreement.
Traveler's check : Only upon by mutual agreement, 5% of fee will be paid by the Client.Bank transfer which fees will be paid by the Client, can be paid on the Agency's account:

Beneficiary : TYPIC TRAVEL CO., LTD

•  Account's number in USD:      100 1148 5104 9376
• Account's number in EURO:    100 1148 5104 9380
• EXIMBANK VIETNAM - HANOI BRANCH
• Address: 19, Tran Hung Dao street , Hanoi, Vietnam
• SWIFF : EBVIVNVXHNO

Or the bank transfer can be paid on the account specified on the invoice sent by e-mail.
If your account is in EUR, it's better to do this transfer to our account in Euro and if your account is in USD, it's better to do this transfer to our USD account. It will help you to avoid bank charges or errors.

By OnePay : If the Client wishes to pay a fast deposit from his personal Card via Link Bank Transfer of OnePay, following costs apply : 
· 3,3 - 3,8 % of Bank Fees (Master Casrd, Visa Card Credit Card = 3,3% of Bank fees but Union Card, Americain Card, Emericain Express = 3,8% of Bank fees
Payment by Credit Card (on-line or on-site) : In case of payment on-site by credit card, the Client will have to come at the Agency with his card. The payment is made via a machine connected directly to the bank. 3,3 % banking charges apply chargeable to the Client.

For the on-line secure payment, it is recommended to follow the indications shown on screen during the process of payment.

As soon as the payment of a deposit or a balance is done by the Client, TYPIC travel will establish an invoice acquited that will be given to the Client before or on arrival in Vietnam.

5. Modifications in ordering or payment
Any modification of his command by the Client, has to reach TYPIC travel at least three weeks before the beginning of the journey.

The modification of the program during the journey is possible, provided the availability of the wanted services and possibly the payment of the caused expenses.
in case there is a sensitivity lack of security for its Customers, TYPIC travel has the right to change the route of the circuit without the trouble of warning the Customers

6. Cancellation
*. Apart from a serious impediment, (The valid reasons which may be: illness, death of a member of your family or other with supporting document to be provided), you can’t in fact proceed to a cancellation without this leading to a loss of the amounts you have paid. Be careful if you don’t have your passports in time or if you haven’t bought your plane tickets to come to Vietnam, or no Visa for exceptional cases and this is not considered a valid reason.


*. This cancellation, without valid reason, is indeed considered as a pure and simple breach of contract. As such, you will therefore be forced to make reparation in addition for the damage suffered by the tour operator since the latter has engaged for its part with various subcontractors (carriers, hotels etc.)
In case of cancellation of the trip, the customer must pay penalties which correspond to:

6a. Cancelled by the Client

In case of cancellation by the Client and this whatever is the reason, the Client is committed to pay the following expenses of cancellation : 
· After the signature until 30 days before the departure : 10 % of the total amount of the journey will be retained as expenses of cancellation.

• From 10 to 29 days before the departure : 30 % of the total amount of the journey will be retained as expenses of cancellation.
·
• From 3 to 9 days before the departure : 70 % of the total amount of the journey will be retained as expenses of cancellation.
• If cancelled 9 days or less before the tour starting date, 40% of the total amount is charged (30% deposit + 40% late cancellation fees)
• 2 days before the departure : 100 % of the total amount of the journey will be retained as expenses of cancellation.
• If cancelled 2 days or less before the tour starting date, 70% of the total amount is charged (30% deposit + 70% late cancellation fees)


This rule is applied to all the services reserved by the Client with TYPIC travel. The payment of the expenses of cancellation by the Customer will be made by bank transfer, all the banking charges being chargeable to the Client.

Note that a cancellation fee for processing the travel's document  and making all changes to the guide, drivers, hotels, restaurants, Junk, Boat, Train, Domestic and International Flights if included etc, ...

• No refunds are given in case of "force majeure".

• No refunds are given if the client leaves the program after it has begun for any reason whatsoever or miss any scheduled sightseeing or visit or no showing up

6b. Cancelled by TYPIC travel 

The contract awarded on services provided by TYPIC travel can be canceled from the Agency for the reasons related to a situation of force majeure : political, health, natural disaster... etc. In all the case of annulment, the registered people will be fully reimbursed but can't claim for any compensation.
In the cas that there is a sensitivity lack of security for its Customers, TYPIC travel has the right to cancel the trip without notifying the Customers, and reimburses its Customers for services not rendered for the rest of the trip, without supporting no compensation to its Customers
The refund of TYPIC travel to the Client can be done by bank transfer and the Client will pay all the bank fees.

7. Comments | Claims | Suggestions


- While on tour please communicate your wishes and/or difficulties to our staff (Tour Guide, Travel's consultant) on time. Our guides are very often the only ones who can really help you on place and directly
- Please do not wait the end of the tour to make your comments or suggestions, or talk about what you feel, need or wish. No claims will be accepted if not mentioned to the guides

8. Insurance | Assistance
Anyone participating to a trip organized by TYPIC travel must join an international travel insurance. This insurance is normally purchased by the Client in his/her country-home, possibly with the TYPIC travel 's advices and must be confirmed before the trip's beginning.
TYPIC travel guarantees to supply any useful assistance in favour of the Client when occur events covered by the insurance, in particular in the fulfillment of the formalities with competent authorities and with insurer.

9. Responsabilities
- TYPIC travel is committed to supply to the Client all the services mentioned in the contract and the program of journey given by TYPIC travel.

- During the duration of the journey, the Client has to respect the rules announced by the guide or by the person in charge of TYPIC travel. It is about the safety of the Client and the quality of the journey's program. Any activity of the Client which does not join within the framework of the journey's program, as well as any violation of the law of the host country carried out by him cannot be under the responsibility of TYPIC travel.
- TYPIC travel is responsible in front of the Client as an intermediary between the Client and the various service providers (planes, hotels, transport, restaurants, boats …). TYPIC travel has to do its best in every case to assure the best quality of services and satisfy the Client, but could not be confused with these miscellaneous service providers, which, in any case, keep their own responsibilities.



- TYPIC travel is not responsible for harmful consequences resulting from an event of force majeure.
- TYPIC travel does not pay off expenses bound to the services registered on the program but not used by the customer. Nevertheless, if the journey is interrupted in full or partially for reasons of health of the Client, TYPIC travel is committed to follow any useful procedures to obtain with service providers the total or partial refund of the expenses of the non-consumed services.

10. Litigation
Both parts are committed to realize clauses above. In case of disputes, they make are committed to look for an amicable settlement in a spirit of cooperation and mutual respect. In case of such a negotiation and a mutual understanding would fail, the discussions, the complaints or the disputes will be finally arbitrated by the Center of International Arbitration (VIAC) at the Chamber of Commerce and Industry (VCCI) of the Socialist Republic of Vietnam. All the complaints must be submitted to the Hanoi's office of the Agency, by registered letter with recorded delivery, at the latest 30 days after the end of the services, TYPIC travel will take no responsibility as for the complaints received more than 30 days after the end of the services.

	International Tour Operator License: 01-817 / TCDL – GPLHQT
	w: TypicTravelVietnam.com (english) | TypicTravel.com (français)
More about us:	TripAdvisor | Facebook | Petit Futé | Youtube | Twitter | Instagram

I know where I want to go. Or not. I know what I want to do. Or rather I know roughly what I want to do. How much does it cost ? I go through a Tour Operator or a local agency?
We have long learned to answer these kinds of questions and many more! By the way, don't hesitate to ask yours HERE!

You will find detailed information under the heading "Travel guide", but you can now glean some information below:

Q: How do I book a trip on the typictravel.com site?
A: Click directly on the trip you like, then choose the "Book this tour" button to specify your choices or click on the "Free quote" button, at the top right of your screen, to ask us for a tailor-made trip

Q: What are the steps to book a tour on TYPIC Travel?
A: You send us your travel plan
Once your destination has been defined (Vietnam & Indochina & Myanmar), it's simple!
You send us your travel plan, specifying your desires, your wishes, your budget and the type of preferred trip either by Email, Skype, Facebook, or Fax ... Use this page to contact us!
We study your wishes and will give you proposals in line with your expectations.

> You receive the 1st quote
Once your request is received by us, it will be quickly processed within 24 hours by one of our advisers.
A detailed quote will be sent to you by a travel advisor who is always at your entire disposal for any further information thereafter.
> We make reservations and finalize your project
Once the program has been concluded, and our advisor initiates reservations for our services, we send you the finalized program and we provide you with all the practical information that will facilitate your trip.
> Deposit and payment
The program confirmed, a deposit (generally 30% of the total amount) will be required to confirm the reservation.
Payment by card or by bank transfer (Other means of payment by consulting the General Conditions of Sale). The remaining balance will be paid before your departure or directly on site upon your arrival.
> 24/24 & 7/7 follow-up

During the entire duration of your trip, we remain fully available.

Q: How long do I need to book before departure?
A: We always recommend that you book your trip as early as possible for the following reasons:

-> To be able to take advantage of a wide range of options on services relating to: plane ticket, train, boat, junk, hotels, restaurants, guides and drivers,
-> Give yourself time to modify or even cancel,
-> Benefit from services at the best prices,
-> Be taken care of, accompanied and informed earlier with your travel advisor.
However, if you decide to leave at the last minute, it is quite possible, subject to availability. In this case, you will understand that depending on the availability of our service providers and the negotiated rates, the price of your stay will be modified accordingly.

Q: How do I pay for my tour?
A: There are at least 4 ways to pay us, please see our “General Conditions of Sale”

Q: Once my trip is confirmed and paid for and can I change or cancel my trip?
A: Please consult, for this case also, our “General Conditions of Sale
Note that any modification or cancellation must reach us by registered letter with acknowledgment of receipt.

Q: How to pay online-site?
A: We advise you to change your Euros into local currency, the Dông, for your personal expenses (drinks in restaurants, purchases of small souvenirs, small tips for the porter in hotels and waiters in restaurants, purchases of postcards. ..)
You can use your Carte Bleue VISA or Master Card to gradually withdraw small denominations in cash machines (ATM), which can be found everywhere from Hanoi to Ho Chi Minh. Beware of possible bank charges!
You should know that you can pay by credit card (VISA CARD, Credit CARD, Master Card….,) In most hotels, restaurants and stores with the fixed price and in large supermarkets or shopping centers.
More info on "The change to bring"

Q: What is Visa on Arrival (VOA)?
A: It is imperative to have a visa to enter Vietnam (But also Laos, Cambodia and Burma). We take care of the procedures to obtain it in a reliable, fast and inexpensive way for you.
"VISA on arrival" means that you only need to have an approval letter signed by the Immigration Service to be able to embark from home without a visa; it is this letter that will allow you to obtain the precious sesame upon your arrival at the airport from the immigration authorities.
The airports that handle VISA on arrival are: Noi Bai in Hanoi, Tan Son Nhat in Ho Chi Minh City and Danang Airport.
More info: "VISA on arrival"

Q: How many kilos of luggage am I allowed on the plane?
A: It all depends on the company you are traveling on and the category of your seat when booking.
With international flights, the weight is between 20 and 30kg for checked baggage and 5 to 10 for hand baggage.
On internal flights, you are only offered flights with Vietnam Airlines, Lao Airline, Cambodia Airline and you benefit from approximately 20-25 and sometimes up to 30kg of checked baggage and 7 to 10 for luggage at hand.
More details, section: "Luggage to bring"

Q: When and how do I get my travel documents?
A: Once you have paid your deposit, we will send you a travel voucher, a detailed invoice, the travel program and / or internal flight ticket if necessary, by e-mail or by fax. These documents will then be given to you on the day of arrival in Vietnam.

Q: Can I extend my trip?
A: YES if you still have the option to extend your return flight.
Ask us on site as soon as you feel like extending ...

Q: Do I need to take out specific insurance?
A: We always ask to take out international travel insurance before your departure and to check that this insurance also covers your repatriation costs in case of serious problems.
We also recommend that you take out travel insurance that covers all medical expenses in the event of an emergency and gives you access to a wide range of medical and travel services anywhere in the world.
Please also read: "Travel insurance"

Q: Are there special vaccines to do?
A: No vaccination is officially required by Vietnamese authorities. However vaccines against cholera, hepatitis, typhoid, tetanus, polio and Japanese encephalitis are recommended. Please consult your usual doctor for more personalized advice. Also, bring a good mosquito repellent for the trip and be sure to bring loose and light clothing for the heat but also long-sleeved shirts and covering pants for the end of the day. It is also advisable not to wear perfume to less attract insects. If you are undergoing special medical treatment, make sure you have enough medication for the duration of your stay. Also plan for headache, stomach upset, fever, muscle aches and sore throat medications.
See also "General health information"
Have a good trip and enjoy your stay!

	International Tour Operator License: 01-817 / TCDL – GPLHQT
	w: TypicTravelVietnam.com (english) | TypicTravel.com (français)
More about us:	TripAdvisor | Facebook | Petit Futé | Youtube | Twitter | Instagram